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    Block "A" Emerald Business Park
    N0. 30 The Chase
    P.O. Box MP843
    Mount Pleasant, Harare, Zimbabwe
    Telephone +263 4 333032 Fax: +263 4 333041 Toll Free Number: 0800 4303

Numbering Resources Allocation

Vision : A World Class, fair and competitive regulatory environment with universal communications services throughout Zimbabwe by 2020

Numbering Resources Allocation

The Postal and Telecommunications Regulatory Authority of Zimbabwe is mandated by the Postal and Telecommunications ACT [Chapter 12:05] to establish, approve or control a national telephone numbering plan for the purpose of ensuring that telephone numbers are allocated in an efficient and non-discriminatory manner. 
Numbering resources are allocated or assigned to licenced telecommunications operator only. Use of unauthorised numbers is illegal and attracts penalties. 

Application Procedure
Telecommunication operators applying for numbering resources allocation or assignment are required to apply direct from the Authority. 

The applicant is required to submit a fully completed application form which must be endorsed by the company management.

The application should include:

⦁    Purpose of numbering resources, 
⦁    preferred numbering block 
⦁    dates by which the allocation is required
⦁    date service is planned to be operational 
⦁    Utilisation of existing numbering allocations

The application form should be accompanied by a signed letter on company letterhead.

The application form can be obtained from POTRAZ or downloaded on the link below

Number Resources Application form 

Number Usage Fees

Numbering resources are divided in various categories and the applicable number usage annual fees are as follow:



Subscriber numbers

US$0.10 (10 cents)  per unit


Network Destination Codes



Premium Rate Service Short Code      



Non Premium Rate Short Code



International Signalling Point Codes (ISPC)



National Signalling Point Codes (NSPC)



Mobile Network Identifiers –  MNC +NCC


Assignment of telecommunication numbers:

Subscriber numbers are assigned in blocks of 1 000. 10 000, 1 000 000 or more. 

Other numbering resources (e.g. short codes) are assigned on demand.

Change of assigned numbers

All telecommunications operators are required to notify the authority of any change of subscriber numbering assignments 60 days in advance. This is necessary for the Authority to modify the Zimbabwe National Numbering Plan (ZNNP) and notify the ITU and other Recognised Operating Agencies (ROAs).
Upon receipt of authorisation from the Authority to change number assignment, the Operator is required to issue a NOTICE to the public and the numbers assignees at a reasonable time prior to the date when the anticipated change is to be effected.

  • ITU celebrated its 150th anniversary on 17 May 2015, marking a long and illustrious history in cutting edge communication technologies

  • POTRAZ commemorates the following internationally recognised events: Girls in ICT Day, World Telecommunication & Information Society Day and World Post Day

  • POTRAZ runs the International Letter Writing Competition

  • POTRAZ is responsible for ensuring that all people in Zimbabwe are adequately provided with Postal and telecommunication services.

  • POTRAZ gives back to the community through a number of life changing initiatives.

  • POTRAZ took steps such as compelling consumers to register their sim cards to prevent harassment of Zimbabwean Citizens by criminals

  • To promote the development of postal and telecommunication systems and services in accordance with practicable recognised international standards and public demand

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